Shipping & Returns
Free Shipping Promotion:
Shipping costs for our business are can range from $100 to as high as $5,000, however for a limited time only, we are offering free shipping on all products in the Continental United States! No minimum order required!
RecRoomHideout.com reserves the right to cancel this offer at anytime
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our warehouse to confirm that we have the materials in stock and will begin producing your order right away.
If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
You will receive your order within 1 to 2 weeks depending on the size / product you purchased, unless otherwise notified. We will email you tracking information within 24 hours of your order leaving the warehouse.
If you do not receive tracking information, feel free to follow up with us at email@example.com.
Most orders will be shipped by freight. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost. Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Items shipping via Truck Freight are clearly marked on our website and catalog.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products. If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.
Please note: You will be responsible for any applicable taxes and/or duties that will need to be paid upon delivery.
ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE NOTED CLEARLY ON THE FREIGHT BILL. If you notice any damage, you should note it clearly on the freight bill.
If your product is defective, or sustains damage during shipping, and you sign for delivery anyway, without documenting the damage on the freight bill, you are responsible for that product and we will be unable to file a claim on your behalf.
If you discover damage to your product, please contact us at firstname.lastname@example.org right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Rec Room Hideout Customer Service at 844-201-0515
for further assistance with the damaged shipment.
Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Rec Room Hideout cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, RecRoomHideout.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package.
Cancellations & Refunds:
To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.
All orders cancelled after 48 hours are subject to a $100 administration fee as well as any charges that may relate to the purchase of your product; regardless of whether your order has shipped.
If you order has shipped, you will also be responsible for return shipping charges. Orders for custom container homes, tiny homes, dome homes and yurts are non-refundable. Refunds will be issued to the credit card that you used when placing your order.
How do I return a product?
If you want to return an item, please send an email to email@example.com.
Returns will only be accepted within 30 days of the receipt of your product. The product must be returned unopened in the original packaging. Custom tables with unique legs, colors, felt, etc. that have been purchased through financing are non-refundable.
We do not accept returns of used products or customized products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number and there is a 30% restocking fee on all returns. Upon receiving and inspecting the returned product, RecRoomHideout.com will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.
If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs. Customers are responsible for paying all shipping and handling costs for returning an item.